Store Policy

Store Policy for Difavs Beauty

Effective Date: Feb 22nd, 2025

At Difav's Beauty, we are committed to providing high-quality hair care products and excellent customer service. Please review our store policies carefully before making a purchase.

1. Order Processing & Shipping

A. Order Processing

  • Orders are processed within [1-3 business days] after payment confirmation.
  • Custom or handmade items may take additional processing time.
  • Once your order is shipped, you will receive an email confirmation with tracking details.

B. Shipping Policy

  • We currently ship to [Canada, the U.S., and select international destinations].
  • Shipping rates are calculated at checkout based on your location and order weight.
  • Estimated Delivery Times:
    • Canada: [3-7 business days]
    • USA: [5-10 business days]
    • International: [10-21 business days]

Please note: We are not responsible for delays due to customs, holidays, or carrier issues.

2. Returns & Exchanges

For hygiene and safety reasons, we do not accept returns or exchanges.

A. Refund Eligibility

Refunds may be granted in the following cases:

  • If the wrong product was sent.
  • If the product arrived damaged (must provide photos within 48 hours of delivery).
  • If your package was lost in transit (confirmed by the carrier).

B. How to Request a Refund

  1. Email difavshop@gmail.com with your order number and proof (photos if applicable).
  2. Our team will review your request within [3-5 business days].
  3. If approved, your refund will be processed to your original payment method within [7-10 business days].

3. Cancellations & Order Modifications

  • Cancellations can only be made within 12 hours of placing your order.
  • Modifications (such as address changes) must be requested within 12 hours after ordering. Once an order is processed, we cannot make changes.

4. Subscription Policy

A. How Subscriptions Work

  • We offer bi-monthly and quarterly subscription options for our hair care products.
  • Subscribers receive exclusive discounts.

B. Subscription Billing

  • Subscription orders are processed automatically and cannot be canceled after processing.

C. Subscription Modifications & Cancellations

  • You may pause, modify, or cancel your subscription anytime through your customer account dashboard or by contacting difavshop@gmail.com at least 3 days before your next billing cycle.

5. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages once they are marked as "Delivered" by the carrier.
  • If your package is missing, please check with your local post office or neighbors before contacting us.

6. Payment & Security

  • We accept Visa, MasterCard, PayPal, Apple Pay, Shopify Payments, and subscription payments.
  • All transactions are encrypted and securely processed.

7. Product Disclaimer

  • Our hair care products are made with natural ingredients and are free from parabens, sulfates, and harsh chemicals.
  • While our products are formulated for all hair types, individual results may vary. We recommend conducting a patch test before full use.

8. Promotions & Discounts

  • Discounts and promotions cannot be combined unless stated otherwise.
  • Sales and discounts apply only to new orders and cannot be retroactively applied.

9. Contact Information

For any inquiries, please contact us:

Email: difavshop@gmail.com
Business Hours: [Monday - Friday, 9 AM - 5 PM CST]

By purchasing from Difavs Beauty, you agree to our store policies. Thank you for supporting our brand!