Shipping Policy

Shipping Policy

Effective Date: Feb 22nd, 2025

At Difav's Beauty, we are committed to ensuring that your orders are processed and delivered efficiently. Please review our shipping options and policies below.

1. Order Processing Time

  • All orders are processed within 1-3 business days after payment confirmation.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you via email if this occurs.

2. Shipping Rates & Delivery Estimates

A. Canada

  • Flat-rate shipping: $7.99 CAD
  • Free shipping: On all orders over $100 CAD
  • Estimated delivery time: 3-7 business days

B. United States

  • Shipping costs are calculated at checkout based on package weight and destination.
  • Estimated delivery time: 5-10 business days

C. International Shipping

  • We offer international shipping to select countries.
  • Shipping costs are calculated at checkout based on destination and package weight.
  • Estimated delivery time: 10-21 business days, depending on location and customs processing.

Note: Shipping times are estimates and may vary due to carrier delays, weather, or customs processing.

3. Free Local Pickup (Winnipeg, Canada)

  • We offer free local pickup in Winnipeg, Manitoba for customers who prefer to collect their orders in person.
  • Once your order is ready for pickup, we will send you an email confirmation with pickup details.
  • Pickup must be scheduled within 7 days of notification.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • Tracking updates may take 24-48 hours to reflect in the system.

5. Lost, Stolen, or Delayed Shipments

  • Once an order is marked as "Delivered," we are not responsible for lost or stolen packages.
  • If your package has not arrived within the estimated timeframe, please check your tracking details and contact the carrier directly.
  • If the carrier confirms your package is lost in transit, please contact us at difavshop@gmail.com, and we will assist with filing a claim.

6. Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
  • We are not responsible for any delays caused by customs processing in your country.

7. Address Errors & Undeliverable Packages

  • Please ensure your shipping address is correct before placing your order.
  • If an order is returned to us due to an incorrect or incomplete address, the customer is responsible for reshipping costs.

8. Contact Information

If you have any questions regarding our shipping policy, please contact us:

Email: difavshop@gmail.com
Business Hours: [Monday - Friday, 9 AM - 5 PM CST]

Thank you for shopping with Difav's Beauty! We appreciate your support.